A smooth experience for beautiful hair

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SALON COSMO POLICIES

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Clear expectations. A relaxed experience.
Good hair and good energy, always.

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Appointments

Your time matters

  • Appointments are recommended and can be booked online 24/7.
  • New clients: If you're unsure what to book, please choose the option that best fits, and I'll confirm or adjust as needed.
  • A consultation is included with every appointment to ensure we're aligned on your goals, timing, and investment.
  • Please arrive on time. Arriving more than 15 minutes late may result in a shortened service to respect the next client's appointment.
  • If you're running late, please text me as soon as possible.

Payments

Simple & transparent

  • All major credit/debit cards, HSA/FSA cards, and Apple Pay are accepted.
  • Payment is due at the time of service.
  • Prices are clearly listed on the service menu. The price you see is the price you pay.
  • No tipping needed. My pricing is designed to fully reflect the time, skill, and care that goes into your appointment.
  • Packages or series (like extension maintenance) may be available. Just ask!

Cancellations & Rescheduling

Life happens. Just keep me in the loop

  • I kindly ask for at least 48 hours' notice to cancel or reschedule your appointment.
  • Cancellations or a reschedule with less than 48 hours' notice may be subject to a fee of 30% of the scheduled service amount.
  • No-shows or rescheduling within 24 hours' notice will be charged 50% of the scheduled service amount.
  • A card is required to hold appointments (especially for longer services like color corrections or extension installs), and the cancellation policy will be clearly communicated at the time of booking.
  • If you're feeling unwell, please reschedule. I'm always happy to find a new time.

New Clients

What to expect

  • A thorough consultation is included with your first appointment.
  • Please come with inspiration photos and be honest about your hair history.
  • If you're unsure what to book, select the closest option and I'll help from there.
  • Costs will be discussed before beginning services.
  • For color or extension services, a patch test or strand test may be recommended.
  • I take the time to understand your goals, lifestyle, and maintenance preferences so we can create a realistic plan for beautiful, healthy hair.

Inclusivity & Respect

Everyone is welcome here

  • Salon Cosmo is a welcoming, judgment-free space for all people.
  • Kindness, respect, and open communication create the best experience for everyone.
  • Hate, discrimination, or inappropriate behavior will not be tolerated.
  • You deserve to feel comfortable, safe, and beautiful in my chair, always.

Salon Environment

A relaxing, private experience

  • Salon Cosmo is a private, one-on-one salon suite located in Fort Mill, SC.
  • Enjoy a calm, cozy space with complimentary snacks and beverages and a personalized experience.
  • To keep the environment peaceful, I kindly ask that you do not bring extra guests. If you need an exception, please reach out in advance.
  • I maintain a clean, safe, and comfortable space for every client.

Products

Professional care at home

  • I use and recommend professional, salon-quality products to keep your hair healthy and looking its best.
  • For retail products, I offer Cult + King. They are a sustainable hair product company that promises your products are pretty without the poison.
  • For color services, I use Goldwell and Redken Shades EQ. Bonding treatments use k18 bonding Goldwell serum.
  • Products are available for purchase in the salon and may also be recommended during your appointment.
  • I'm always happy to make personalized suggestions based on your hair type and goals.

Results & Satisfaction

Your happiness matters

  • My goal is for you to leave feeling confident and in love with your hair.
  • If you have any concerns after your appointment, please reach out within 7 days so I can make it right.
  • Because hair is personal and results can vary based on many factors (history, at-home care, etc.), I cannot guarantee specific outcomes, but I always do my best to set realistic expectations.

Still have questions?

I'm always happy to chat! If you don't see your question here, feel free to reach out before your appointment.

Contact me